Chaohub

Privacy Policy

Last updated: October 5, 2026

Chaohub operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you (the customer) with a carefully curated shopping experience (hereinafter referred to as the “Service”). Chaohub is powered by WordPress, which enables us to provide you with the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise contact us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand the ways in which your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified, meaning information that cannot identify you or be reasonably linked to you. Depending on how you use the Service, the country/region in which you are located, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
  • Account information Including your username, password, security questions, preferences, and general settings.
  • Transaction information Including items you browse, add to cart, or add to your wishlist, or items purchased, returned, exchanged, or canceled, as well as historical transaction records.
  • Contact records Including information you provide when you contact us, such as the content you enter when submitting a customer support inquiry.
  • Device information Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information Including information related to your use of the Service, including how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you Including when you create an account, visit or use the Service, contact us, or otherwise provide personal information to us;
  • Automatically through the Service Including information collected from your device when you use our products or services or visit our website, as well as information obtained through the use of cookies and similar technologies;
  • From our service providers Including when we engage them to provide specific technologies, or to collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which parts of the Service you use, we may use personal information for the following purposes:

  • To provide, customize, and improve the Service. We use your personal information to provide the Service, including to perform our contract with you; process payments; ship orders; remember your preferences and the items you are interested in; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and otherwise manage your account; arrange shipping; assist with any returns or exchanges; support the posting of reviews; and create a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better tailor and improve the Service.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages by email, text message, or mail, and displaying online advertisements for products or services on the Service or other websites based on items you have previously purchased or added to your cart and your other activity on the Service.
  • Security and fraud prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action against possible fraudulent, illegal, dangerous, or malicious activity; protect public safety; and maintain the security of our services. If you choose to use the Service and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with others.
  • To contact you. We use your personal information to provide you with customer support, respond to your requests, deliver efficient service, and maintain our business relationship.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to address or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and within the scope of this Privacy Policy. Such circumstances may include:

  • Disclosure to WordPress, vendors, and other third parties that provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, and shipping and delivery).
  • Disclosure to business and marketing partners to provide marketing services and deliver advertising to you. For example, we work with third-party services through WordPress to support personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy notices. Depending on your country/region, you may have the right to request that we stop sharing your information for targeted advertising and marketing purposes based on your online activity across different merchants and websites.
  • When you direct, request, or otherwise consent to our disclosure of specific information to third parties, such as for product shipping, or through your use of social media widgets or login integration features.
  • Disclosure within our affiliates or corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requirements), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit these websites that are not affiliated with or controlled by us, please be sure to review their privacy and security policies and other terms of service. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewable by other users of the Service and/or users of those third-party platforms, and our or third parties’ use of such information is not restricted. Our provision of such links does not itself mean that we endorse such platforms or their owners or operators, unless otherwise stated in the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect any personal information from minors in your jurisdiction. If you are a parent or guardian and become aware that your child has provided personal information to us, you may contact us using the contact details provided below to request deletion of the relevant information. As of the effective date of this Privacy Policy, to the best of our knowledge, we have not “shared” or “sold” (as those terms are defined under applicable law) the personal information of minors under 16 years of age.

Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us through insecure channels.

How long we retain your personal information depends on various factors, such as whether the information is needed to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country/region, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute and may apply only in specific circumstances, and we may deny your request where permitted by certain laws.

  • Right of Access / to Know. You have the right to request access to the personal information we hold about you.
  • Right to Delete. You may have the right to request that we delete the personal information we maintain about you.
  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Portability. In specific circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party.
  • Right to Opt Out of or Sharing for Targeted Advertising. Depending on your country/region, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to our processing of your personal information for the purposes of “targeted advertising” (as defined under applicable privacy laws). Please note that if you visit our website with a Global Privacy Control opt-out preference signal enabled, we will, based on your location, automatically treat it as an opt-out request for the device and browser used to access the website. If we are able to associate the device sending the signal with a Shopify account, the opt-out request will apply to that account as well. To learn more about Global Privacy Control, please visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other “Do Not Track” signals that your web browser or device may send.
  • Managing Communication Preferences. We may send you promotional emails, and you can stop receiving such messages at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as notices related to your account or orders.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided under local law, in addition to the rights described above, you may also exercise the following rights:

  • Right to Object to and Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal information for specific purposes.
  • Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw your consent. Withdrawal of consent does not affect the lawfulness of any processing carried out based on that consent before the withdrawal.

 

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity in order to process your request. Under applicable law, you may designate an authorized agent to submit a request to exercise your rights on your behalf. Before accepting a request submitted by an agent, we will require the agent to provide documentation showing that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner within the timeframes prescribed by applicable law.

Complaints

If you have concerns about how we handle your personal information, please contact us using the contact details provided below. Depending on your country/region, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection supervisory authority. If you are located in the European Economic Area, to view a list of data protection supervisory authorities, please click here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country/region.

If we transfer your personal information to a location outside the European Economic Area or the United Kingdom, unless the destination country/region has been recognized as providing an adequate level of data protection, we will use recognized data transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission, or any equivalent contract issued by the relevant UK authority.

Changes to This Privacy Policy

This Privacy Policy will be updated from time to time to reflect changes in our privacy practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call [ ], email us at chaohubptyltd@gmail.com, or contact us at the following address: 104/9-11 Arncliffe Street, Wolli Creek NSW 2205, Australia. Under applicable data protection laws, we are the data controller of your personal information.